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Getting Help

Find answers fast with contextual help, the knowledgebase catalog, and direct access to the StepZero team.

Category: Support

Keywords: support, contact, help panel

Overview

StepZero weaves guidance throughout the app so you can stay in flow. Tap teal question mark icons to open contextual help without leaving your current screen, or browse the full knowledgebase when you want to explore a topic in depth.

Start each session with a quick search in the knowledgebase to surface answers you can reference while you play.

If you need personal assistance, our support channels surface right in the footer and inside the admin console. Sharing the page you were on and the combo or report you had loaded speeds up resolutions.

Usage tips

  • Use the knowledgebase search bar to jump straight to report-specific playbooks or glossary callouts.
  • When contacting support, include the jurisdiction, time of draw, and any filters you applied so we can reproduce the view instantly.
  • Bookmark high-value articles by your favorite combos or strategies to build a personal quick reference.

Frequently asked

Where do I find contextual help?
Look for the teal question mark icons in headers and panels. They open the help panel with guidance tailored to that view.
How can I request a new feature?
Email developer@lotteryanalytics.app with your idea. Include the problem you are solving and any reports or cards you rely on today.

Glossary checkpoints

Help panel, Knowledgebase